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60 Day No-Risk Return Policy Mark 5 Beauty stands by it's premium line of Swiss-Made tweezers and beauty tools, offering an unconditional money back guarantee for any order within 60 days of purchase, for any reason. * The only exception to this is our skincare/creams, which are not refundable (see below). Mark 5 guarantees its tweezers to be free from manufacturers defect. Tweezers will be replaced as long as the following requirements are fulfilled:
Send item with RMA# written on the outside of package to the Returns Department Address: Mark 5 Beauty Attention: Returns Dept. 4700 Sheridan Street, Suite J Hollywood, Florida 33021 Customer shall be responsible for the cost of shipping back to Mark 5. Mark 5 reserves the right to use its discretion in cases where it believes there are clear signs that the tweezer was intentionally or unreasonably bent, dropped, or mishandled. Mark 5 will fairly inspect returned tweezers and make a determination as to whether the customer is entitled to a replacement. To be clear, defective tweezers are tweezers that have arrived from Mark 5 that do not work from the very start. If tweezers have been used for a period of time, especially AFTER the initial 60 days, they cannot be considered defective from the manufacturing process. BEFORE 60 DAYS HAVE EXPIRED: Please send defective or unwanted tweezers to Mark 5 at the above address for replacement within 60 days of purchase. Mark 5 will pay the cost of shipping a replacement to you if a replacement is wanted, or Mark 5 will issue a refund of the purchase price (shipping charges are not refundable). SKIN CARE RETURN POLICY Please note that skin care products sold by Mark 5 are returnable ONLY if that item has not been opened. Opened skin care items are considered used and are not re-sellable, and therefore cannot be taken back. If you have further questions, please email us at support@mark5beauty.com or call toll-free 877-627-5899 option 2 for customer service. |
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